Last updated: July 2026
Every product carries a 14-day refund window from the date of purchase. If the instrument isn't what you needed, request a refund within that window via the contact form or through the receipt Paddle emailed you — either route works, and refunds are processed by Paddle, our merchant of record, back to your original payment method.
One boundary: refunds aren't available once a product's final downloads have been generated (the completed workbook and Brief). At that point the product has done its job and left with you.
Refunding a purchase ends workspace access for that product. Download anything you want to keep before requesting.